Platform — Remote Wi-Fi Monitoring
TekFidelityIQ brings all your managed Wi-Fi sites into a single NOC dashboard — health scores, active alerts, AP status, and WAN health — with agent-based monitoring that keeps working even when a site's internet goes down.
Every site you manage on one screen — health score, AP count, active alerts, and WAN status at a glance.
Define what matters at each site and get notified the moment a threshold is crossed — by severity, not by noise.
Per-site health scores rolled up to a fleet view so you know immediately which sites need attention and which are running clean.
Every site gets a customer-facing portal with plain-English health scores and alert summaries — no separate deliverable required.
Built for multi-site teams
The minimum viable remote monitoring setup tracks AP up/down status, average SNR per AP per band, channel utilization (alert above 70%), client counts, WAN latency and packet loss to a known external endpoint, and authentication failure rate. TekFidelityIQ collects all of these on your snapshot cadence and aggregates them into a per-site health score.
Where most remote monitoring tools fall short is during WAN outages. If the internet goes down at a site, controller-poll platforms lose visibility immediately — you get a gap in the data exactly when you most need a clear picture. TekFidelityIQ's Edge Connector stores all telemetry locally during the outage and syncs the complete buffer when connectivity returns, so you can see exactly what happened: when the WAN went down, what the network looked like while it was down, and when it came back.
For MSPs, the customer portal adds a second layer of value: every site's customer sees their own health score, active alerts in plain English, and their monthly report — reducing support calls and creating a tangible monthly deliverable without extra work from your team.
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