Platform — Health Reports
TekFidelityIQ generates a plain-English Wi-Fi health report for every site every month — health score trend, AP uptime, alert summary, and recommendations — automatically, without your team having to compile anything.
What every report includes
This month's composite score vs. last month, with a 3-month rolling chart. The number every customer actually reads.
Per-AP availability percentage for the reporting period, with any outage events noted by date and duration.
Count and severity of alerts generated, acknowledged, and resolved — with plain-English descriptions of each significant event.
Actionable next steps: channel changes to consider, APs approaching capacity, firmware updates available, hardware refresh candidates.
Why health reports matter for MSPs
The monthly health report is the single most effective thing an MSP can deliver to retain managed Wi-Fi customers. A customer who receives a consistent, professional Wi-Fi health report every month knows exactly what your team did, what their network's condition is, and why they're paying for managed service. A customer who only hears from you when something breaks will eventually wonder what they're getting for their money.
TekFidelityIQ generates this report automatically for every site on every plan. The report is available in the customer portal at any time and can be downloaded as a PDF for delivery by email or in a quarterly business review. The health score trend chart gives customers a visual story of whether things are improving — and if a dip appears, the alert summary explains what happened and what your team did about it.
The recommendations section is what separates a monitoring report from a status update. 'AP-CONF-04 is approaching its practical client ceiling on Friday afternoons — consider a supplemental AP in the northeast conference cluster before Q4 headcount growth' is a conversation that leads to a project, not a support call.
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