Solutions — MSP
TekFidelityIQ gives MSPs a multi-tenant NOC dashboard, a customer-facing portal for every account, automated monthly health reports, and outage-resilient Edge Connector monitoring — the complete managed Wi-Fi operations stack.
Every customer's data is isolated with row-level security. Your NOC sees all sites; each customer sees only theirs.
Wi-Fi health scores per site roll up to a per-customer view — so you know at a glance which accounts need attention this week.
A branded Wi-Fi health report generates automatically every month for every customer — no manual compilation, no risk of forgetting.
Proactive alerting and AI root cause analysis let your team identify and resolve issues remotely — reducing the truck rolls that eat your margin.
The MSP value story
Most MSPs lose managed Wi-Fi customers not because the network failed, but because the customer didn't see the value of the service between problem calls. TekFidelityIQ gives you a tangible monthly deliverable — the Wi-Fi health report — that shows every customer exactly what your team monitored, what you caught before it became a problem, and what you recommend for next month.
The customer portal adds continuous visibility: your accounts can log in anytime and see their site's health score, active alerts, and recent history — reducing 'is my Wi-Fi working?' support calls and making the managed service relationship feel proactive rather than reactive.
For your NOC team, the multi-site dashboard shows every client site in one view ranked by health score. Predictive analytics flags which sites need attention this week before they generate complaints. AI root cause analysis compresses triage time. And the Edge Connector ensures you never lose visibility at a site just because the WAN went down.
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